What is your return policy?
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
Swimwear, Ski Masks, Face Masks and undergarments are non-returnable due to health and safety reasons.
All premium brand items (Supreme, Bape, Aape, Adidas, Nike, FTP,Kith, Champion, Palace) are FINAL SALE and non-refundable.
All CLEARANCE and MYSTERY items or items in the CLEARANCE or Mystery section are FINAL SALE and non-refundable.
- Items returned will be refunded in the amount of the item total (i.e. discounted items will be refunded in the discounted value), for items received at a value of $0 (i.e. Buy 1 Get 1 FREE deals.) we cannot reimburse more than what the item's total value is.
- All returns are refunded via store credit in the form of a Streetwear Official E-Gift Card.
- Returns process can take up to 14 business days after your item(s) are received at our Distribution Center.
- Damaged, defective, or incorrect items must be reported within 30 day of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- We will not ship back items to you if you ship them to our Distribution Center and they do not meet our standard Return Policy Guidelines.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Streetwear Official will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Streetwear Official E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Store credit in the form of a Streetwear Official E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 24-48 business hours for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Streetwear Official does not issue store credit for the original shipping charges.
How do I return an item?
Click the button below to start the return process.
Fill out a return request form and follow directions as instructed.
Can I exchange it for a different size/item?
We offer a one time exchange for items you are unsatisfied with your order (Example: It doesn’t fit; meant to order a different color). All exchange requests must be received within 7 days of receiving your package. Once you have shipped the item for exchange to us, we will ship the new item to you at no cost. We will not accept exchanged items that have signs of wear or stains. Tags must be attached and the Exchange Request Form must be completed.
Do you provide a return shipping label?
Damaged, defective or incorrect item returns are covered by us! Fill out a return form online and we will send you a prepaid shipping label. We do not cover exchange shipping costs to our fulfillment center, but we will cover the replacement shipping.
Damaged, defective, or incorrect items must be reported within 30 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
I am an international customer. How do I return an item?
To avoid unnecessary and potentially costly return shipping, please contact our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location. However, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center in Costa Mesa, CA.
There is something missing/ defective/ not what I ordered. What should I do?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing, damaged or incorrectly received please submit a return request online at no cost to you. (Damaged, defective, or incorrect items must be reported within 30 days of receiving. If such items are not reported in a timely fashion, we will not be able to accept the return. If you have questions please email us at email@example.com for assistance.)
My package is being returned to Streetwear Official. What do I do now?
All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.