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If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Streetwear Official will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Streetwear Official E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Store credit in the form of a Streetwear Official E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 24-48 business hours for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Streetwear Official does not issue store credit for the original shipping charges.
Click the button below to start the return process. Fill out a return request form and follow directions as instructed.
ONLINE RETURN REQUEST FORM
We offer a one time exchange for items you are unsatisfied with your order (Example: It doesn’t fit; meant to order a different color). All exchange requests must be received within 7 days of receiving your package. Once you have shipped the item for exchange to us, we will ship the new item to you at no cost. We will not accept exchanged items that have signs of wear or stains. Tags must be attached and the Exchange Request Form must be completed.
Damaged, defective or incorrect item returns are covered by us! Fill out a return form online and we will send you a prepaid shipping label. We do not cover exchange shipping costs to our fulfillment center, but we will cover the replacement shipping. Damaged, defective, or incorrect items must be reported within 30 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
To avoid unnecessary and potentially costly return shipping, please contact our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location. However, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center in Costa Mesa, CA.